The Department of Emergency Communications dispatches for 6 law enforcement agencies (3 agencies and 3 contracted departments through the St. Charles County Police Department), 10 fire districts, 1 fire department and a county-wide ambulance district in St. Charles County. The department is responsible for emergency communications for all field units that protect approximately 373,000 citizens in St. Charles County.
With 38 full-time dispatchers supported by an administrative staff of 7, the department processes approximately 90,000 law-enforcement-related calls for service per year and approximately 50,000 fire/EMS calls. From a crime in progress to a heart attack to a house fire, dispatchers are able to quickly determine the extent of the situation and send the correct units to assist the victim and/or mitigate the situation.
Department Technology The department uses a robust, highly reliable Computer-Aided Dispatch (CAD) system to dispatch the closest appropriate law enforcement, fire and Emergency Medical Services (EMS) personnel. In addition to the CAD system, Emergency Communications also utilizes a mobile field application that is installed in every front-line fire and EMS apparatus. Utilizing this application allows field personnel instant access to real-time incident information.