Tips If You Need to Dial 911

The following tips will help you if you ever have the need to dial 911:
  1. Know where you are calling from.
  2. Know the phone number you are calling from.
  3. STAY CALM.
  4. Let the 911 operator guide the conversation.  Wait for them to ask questions and then be prepared to give clear calm answers.
  5. Follow any and all instructions given by the 911 operator.
  6. Stay alert.  The 911 operator will be asking you lots of questions about what you see, hear, etc. concerning the incident or victim(s).
  7. DO NOT hang up unless instructed to do so by the 911 operator.
Some more things to remember:
  • 911 should be used for emergencies only, including serious medical problems (chest pains), life threatening situations (person with weapons), fires or crimes in progress
  • If you are not sure, call 911. If you think you or someone else is experiencing a medical emergency, call 911 immediately and let the dispatch center and other emergency service professionals help you. Never be afraid to dial 911 because of uncertainty
  • Be ready to give medical information and describe any person (male, female, age, height, description of clothing) or vehicle (color, type, last direction of travel) involved in the incident
  • Once help is on its way, make sure the numbers on the outside of the residence where emergency assistance is needed are clearly visible from the roadway day or night
  • If 911 is called by mistake, do not hang up. Stay on the line and tell the dispatcher that everything is all right. If you don't, the dispatcher may assume that an emergency has occurred and send a response team to your location