Why do operators ask lots of questions during a 911 call?
The questions we ask were developed and approved by the International Academies of Emergency Dispatch as “a protocol system to accurately and consistently dispatch needed support” and to “assign the necessary resources to the variety of calls” that come in to our centers. These questions help us get accurate information for the responding units as well as to lend effective assistance to those on scene prior to responders arrival.

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1. Why do operators ask lots of questions during a 911 call?
2. How does the 911 system and call process function?
3. How will law enforcement, fire and EMS find me at my new address?
4. How do I get a smoke or carbon dioxide detector?
5. Who can help my family install a car seat?