Frequently Asked Questions

For questions and more information about COVID-19, please call the COVID-19 Information Hotline at 636-949-1899, 8 a.m. to 8 p.m, daily.
Please note: The COVID-19 outbreak remains a rapidly evolving situation and available information is fluid. The FAQs below were updated Tuesday, March 31, 2020. In the meantime, refer to the COVID-19 Latest News page. Thank you.

  1. What is Coronavirus Disease 2019 (COVID-19), and what are common symptoms?
  2. Should I be concerned about COVID-19?
  3. How does COVID-19 spread?
  4. How can I protect myself from COVID-19?
  5. How is COVID-19 diagnosed and treated?
  6. Are test materials available in St. Charles County, and how may they be obtained?
  7. What can I use to clean and disinfect frequently touched surfaces?
  8. Should I take chloroquine phosphate to prevent or treat COVID-19?
  9. Can you provide me more information related to a particular COVID-19 case?
  10. What does the Executive Order issued on March 23, 2020 mean? Is it a “stay at home” order or “shelter in place” order? Does it define which businesses are essential?
  11. Who do I call if I see violations of the County’s Executive Orders?
  12. What if I, or someone I know, have traveled recently?
  13. Should I wear a medical mask?
  14. How can people stop stigma related to COVID-19?
  15. What is St. Charles County doing to protect residents?
  16. What is the purpose of St. Charles County making a State of Emergency declaration?
  17. How often is the St. Charles County Executive’s office receiving updates from the St. Charles County Department of Health?
  18. Is St. Charles County reaching out to various groups and organizations planning events with large gatherings to coordinate on best practices when it comes to preventing the spread of COVID-19?
  19. Where can I find additional information specific to schools, workplaces, healthcare settings and other community organizations?
  20. I recently received a package shipped from China. Am I at risk for COVID-19 by opening that package?
  21. In light of several events around the country being cancelled, what is St. Charles County’s stance on asking various groups and organizations to cancel or postpone their gatherings?
  22. Who ultimately makes the decision regarding canceling a large event?
  23. If schools in St. Charles County are closed, why aren't daycares closed?
  24. I have been asked to serve on a jury on the 11th Judicial Circuit Court of St. Charles County. Do the current prohibitions on events and social gatherings affect my jury service?
  25. Is the April 7 General Municipal Election affected by the current prohibition?
  26. Do the current prohibitions on recreational, social and entertainment events and gatherings apply to church services?
  27. Do the current prohibitions on recreational, social and entertainment events and gatherings apply to funeral services?
  28. Do the current prohibitions on recreational, social and entertainment events and gatherings apply to weddings?
  29. Will the restriction of on-premises consumption of food or beverages apply to the patio of a facility, or does this only apply to indoor facilities?
  30. What if I already have my marriage license and my wedding is cancelled?
  31. Does the current prohibition on social events and gatherings impact an event that is in multiple buildings or on multiple floors of a building?
  32. Why weren’t daycares closed with the Executive Orders/Why are daycares still open?
  33. Why weren’t preschools closed with the Executive Orders/Why are preschools still open?
  34. How can large businesses and factories still operate with their employees under the current prohibitions?
  35. Can St. Charles County assist me with custody issues, contract disputes and other legal activities during the COVID-19 pandemic?
  36. My question was not listed among these FAQs. Where can I go for additional information?
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