Collector of Revenue
COVID-19 Latest News
Visitors to County buildings are required to review a health screening checklist before entering and are encouraged to wear face coverings. Those with COVID-19 symptoms and/or known exposure to someone diagnosed with COVID-19 within the past 14 days should remain at home. The public is strongly encouraged to continue accessing County Government services by phone, email and online when available.
- View a comprehensive list of online services.
- For more information about COVID-19, visit the St. Charles County Department of Public Health page or call the Information Hotline at 636-949-1899.
The Collector of Revenue’s service windows (with plexiglass shields) on the first floor are open to the public. Please sign up for our virtual queue through QLess. For further questions, call our department at 636-949-7470.
Get in Line with QLess
Avoid crowds and save time with real-time status updates. Visitors to the Collector of Revenue’s Office can join a virtual queue from their mobile device or computer using the free QLess app, or by checking in at the kiosk in the Administration Building lobby. QLess is available for Tax Payments and Other Services.
2020 Tax Bill Information
- Press Release: St. Charles County Collector of Revenue to Start Mailing 2020 Tax Bills Nov. 24 (PDF)
- Sign up for eAlerts for personal property and real estate bills to be notified when your bill is online (pull up your account to register).
Tax payments for 2020 were due by Thursday, Dec. 31, 2020. Technical difficulties with making phone or online payments do not extend the statutory deadline to pay without late payment penalties and interest. Receipts for payments by mail, online, phone, and drop boxes are mailed approximately five days after payment is received and processed by the Collector of Revenue’s office; receipts for payments made in-person at the Collector’s service windows are provided same-day. Note: Payment for 2018 and prior taxes must be in the form of cashier’s check, money order or certified funds.
Tax Payment Information
Ways to Pay
Due to COVID-19, the public is highly encouraged to pay using one of the following four methods to minimize public contact:
- Pay online using e-check ($1.50 fee) or credit card (fee of about 2.5 percent of the total amount due). Payments made on this site are posted based on the online payment transaction date/time. Early payment is highly recommended when paying online in case of technical difficulties.
Many taxpayers opt to use online payment systems through banks to pay taxes. TThe payment date in these transactions is registered as the date payment is received by the Collector of Revenue’s office, not the date a taxpayer initiates the transaction through their bank.
- By mail using check, money order or cashier’s check. Make payable to Michelle D. McBride or St. Charles County Collector of Revenue. Mail to Michelle D. McBride, St. Charles County Collector of Revenue, 201 N. Second St., Room 134, St. Charles, MO 63301. Include remittance stub, if available, and write account number on the payment. Do not mail cash.
Mailed payments are accepted as of the postmark date. If there is no postmark, payment will be accepted on the date the Collector of Revenue’s office receives the envelope.
By phone using e-check ($1.50 fee) or debit/credit card (fee of about 2.5 percent of the total amount due). Call the toll-free tax payment line at 1-855-227-7840 and follow the prompts. Taxpayers need the tax year and bill number located on the statement to use this system.
By submitting check, money order or cashier’s check in the drive-through drop box in front of the County Administration Building at 201 N. Second Street in St. Charles. Include remittance stub, if available, and account number on payment in an envelope. Payments must be submitted in the blue-labeled "County" drop box. Do not place cash in the drop box. A payment placed in the "City" drop box could result in late payment penalties if it is not received by the Collector of Revenue by the due date. Please plan accordingly: Traffic at the drop box is busiest 8 a.m.-5 p.m., Monday-Friday.
Paying In-Person: Taxpayers who have questions about their bill or need a receipt immediately may pay in person at the Collector of Revenue’s service windows 8 a.m.–5 p.m., Monday–Friday, excluding holidays. Payment also may be submitted in the indoor drop box in the first floor lobby of the County Administration Building. Taxpayers will need to undergo a COVID-19 health screening upon entering the building. Those visiting the service windows will need to register for the Collector’s queue through the QLess kiosk in the lobby, through the QLess app on their mobile device, or through the QLess link. Monitors in the lobby and a text notification on a mobile device will update those in the queue, and taxpayers will be alerted visually and audibly through the monitor or their mobile device when it is their turn to approach the windows. Staff at the security desk in the lobby will be available to assist taxpayers with QLess.
At the Collector’s service windows, payment is accepted by cash, debit/credit card (fee of about 2.5 percent of total amount due), check, money order, or cashier’s check. For those submitting payment through the lobby drop box, check, money order or cashier’s check is accepted; include remittance stub, if available, and account number on payment in an envelope.
The St. Charles County Collector’s Office is committed to providing efficient tax payment (collection and disbursement) operations and to providing exceptional customer service to the taxpayers by promptly and professionally waiting on them at the windows, pleasantly and patiently answering telephone inquiries, and courteously and creatively handling problems.
Your tax bill is comprised of three key components:
- Assessment Authority
- Taxing Authority
- Collection Authority
The assessment authority (Assessor’s Office) is responsible for establishing the fair market value of all property within St. Charles County as of the tax date. This assures the tax burden is distributed fairly among those responsible for payment.
The taxing authority (school, city, fire districts, etc.) establishes the tax rate based on the budgetary requirements needed to appropriately fund the services provided within their jurisdiction.
The collection authority (Collector of Revenue’s Office) is responsible for collecting the amount of tax assigned to each property owner.