Emergency Communications

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The public is invited to offer comments about St. Charles County Emergency Communications as the department goes through the process of becoming accredited by the Commission on Accreditation for Law Enforcement Agencies, Inc., or CALEA®. Emergency Communications provides dispatching services for all fire and EMS agencies in the county, including the St. Charles County Police and Sheriff’s departments.

An on-site assessment team will begin examining all aspects of the department’s policies and procedures, management, operations and support services beginning Monday, Feb. 10, for the agency’s Public Safety Communications Accreditation Program. As part of the assessment, both telephone and written comments will be taken.

Comments, both written and oral, must address the department’s ability to comply with CALEA® standards. A copy of these standards is available for review at the St. Charles County Police Department, 101 Sheriff Dierker Ct., O’Fallon, MO 63366.

Comments by telephone will be taken from agency personnel and members of the community by calling 636-949-3006 from 1-3 p.m., Tuesday, Feb. 11; they are limited to 10 minutes. Those wishing to offer written comments should send them to: Commission on Accreditation for Law Enforcement, Inc. (CALEA®), 13575 Heathcote Boulevard, Suite 320 Gainesville, Virginia 20155.

Emergency Communications_home

The Department of Emergency Communications provides dispatching services for all fire and EMS agencies within St. Charles County, the St. Charles County Police Department, and the St. Charles County Sheriff's Department. The department serves the community as one of the six dispatching centers and 911 answering points located in the county, covering 592 square miles, more than 386,000 citizens, as well as visitors. Dispatchers within the department evaluate emergency and non-emergency calls for service and determine the appropriate level of response for each call, providing both the citizens and first responders with quality and professional service.

In addition to dispatching services, Emergency Communications maintains and supports the digital radio system and the Next Generation 911 phone system, both of which are used by all police, fire, EMS and public works departments within the county.

Emergency Communications consists of 38 full-time dispatchers and is supported by an administrative staff of 10 employees. Staff takes pride in the high expectations set not only for the department but also for each other to consistently and competently determine the extent of a situation. From a crime in progress to a heart attack or house fire, dispatchers can quickly determine the location and circumstance of a situation and dispatch the appropriate units to respond to assist the victim and/or mitigate the situation. Using the latest Next Generation 911 technology to maintain our high commitment to public safety, the agency processes approximately 50,000 fire/EMS calls and approximately 90,000 law enforcement-related calls per year.  

The Department's Radio and Technology Division maintains and supports the newly upgraded digital radio system and 12 transmitter/cell tower sites located within St. Charles County. This division consists of five full-time employees, including Division Manager and four technicians.

Dispatching Service Agencies

Emergency Communications provides dispatching services for the following law enforcement, fire and EMS agencies within St. Charles County: 

Police 

Fire and EMS