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The original item was published from 2/2/2018 9:58:59 AM to 3/3/2018 12:05:06 AM.

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SCCMO General Press Releases

Posted on: February 2, 2018

[ARCHIVED] St. Charles County Emergency Communications Receives Accreditation

emergency communications

February 2, 2018 

Contact: Mary Enger, Communications Director, 636-949-1856, or 636-443-1008,

St. Charles County, Missouri – The St. Charles County Department of Emergency Communications has been recognized as the world’s 252nd Medical Accredited Center of Excellence (ACE) by the International Academies of Emergency Dispatch® (IAED). St Charles County Emergency Communications is the County’s 911 dispatch center, and is one of 21,209 worldwide, and one of 5,783 in the United States. 

“This is an impressive accomplishment for St. Charles County,” says Jeff Smith, Director of Emergency Communications. “To be part of this small group of centers—just 252 ever to receive this designation worldwide—is a great honor.”

To receive accreditation, centers must meet the Twenty Points of Accreditation as prescribed by the IAED. Those 20 points include, among others, personnel training and certification, documented policies and procedures, quality assurance and improvement programs, robust dispatch review and oversight by steering committees, as well as having a medical director in place for the program.

St. Charles County began the accreditation process in 2015 by familiarizing themselves with the IAED criteria. After nearly three years of preparation, including learning protocols, training and gathering data, as well as achieving and maintaining highly accurate protocol use, an application packet for accreditation was submitted this past December. The IAED conducted a thorough review of the required documentation, including listening to actual calls, and made a site visit earlier this month to assess the dispatch center’s processes.

“There’s a tremendous amount of work that goes into achieving ACE status,” says IAED President Jerry Overton. “We’re certainly proud of St. Charles County’s accomplishment.”

While the accreditation for EMS is a big step, and one not many have undertaken, it is just the first step for St. Charles County and its Department of Emergency Communications. Smith says the goal is to achieve a Tri-ACE by becoming accredited in fire and law enforcement dispatch as well. There currently are only 180 active accredited centers in the world for emergency medical dispatch, 32 for fire and 13 for law enforcement. Only 15 centers in the world have ever met criteria for Tri-ACE accreditation.

“My thanks to all involved in this accreditation process,” says County Executive Steve Ehlmann. “The hard work this department has done over the past three years means that we are providing the best possible care to citizens and visitors who call 911. Our protocols are consistent and among the best in the world.”

St. Charles County’s Department of Emergency Communications handled 29,198 Fire and EMS calls to 911 in 2017.

The IAED is a nonprofit standard-setting organization promoting safe and effective emergency dispatch services worldwide. Comprising three allied Academies for medical, fire, and police dispatching, the IAED supports first responder-related research, unified protocol application, legislation for emergency call center regulation, and strengthening the emergency dispatch community through education, certification, and accreditation.


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