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1. How are calls to attorneys made?

Calls to attorneys may be made on the inmate phone system. The St. Charles County Department of Corrections (SCCDOC) has gone to great lengths to coordinate with local attorneys to ensure that their numbers have been entered into the phone system to allow free calls to attorneys. Calls to attorneys registered with the SCCDOC are not recorded calls.

Attorneys who have not yet registered with the SCCDOC may call the departmental administrative offices for instructions on registering.

2. How can I contact an inmate / detainee?

The St. Charles County Department of Corrections (SCCDOC) adult detention facility will not forward incoming phone calls in to an inmate / detainee or take messages for inmates / detainees. Phones are available for inmates / detainees to use, in all housing areas. The SCCDOC contracts with the private phone service, PayTel, that handles all SCCDOC inmate / detainee phone services.
 
 Inmates / detainees are allowed to talk for 15-minute increments, after 15 minutes the phone call will be terminated. You may contact Pay Tel at 800-729-8355 or online at PayTel to set up an account or to have a number blocked. You may also block a number by listening to the PayTel recording when someone calls you from the facility and then follow the appropriate prompt when announced. 

Using JailATM, you may also send the detainee a message, which they will be able to access using the tablets or kiosks in their housing units. Contact JailATM and set up an account for yourself, if you would like to utilize this feature.

3. How do I send mail to an inmate / detainee?

All inmate mail will be sent to a central processing facility, not the jail where an inmate is housed. At this JailATM.com central facility, mail will be opened, scanned and provided electronically to the inmate at the jail facility. Photos may be sent but if they depict nudity, gang activity or criminal activity, they may be delayed or rejected. All inmates are permitted to send and receive mail, other than dictated by court orders, laws or the inmate handbook.

All personal mail for inmates shall be mailed to the following address utilizing existing jail facility mail rules:

JailATM.com - St. Charles County Corrections
 Inmate Name/Inmate Number
 9648 Olive Blvd., MB#213
 Olivette, MO 63132

Legal Mail and Personal Business Documents
 Legal mail and business documents must be mailed directly to the jail facility. All legal mail must be sent by a legal entity, i.e. attorney office, courts or public defender. For legal mail and official documents, use the following address:

St. Charles County Department of Corrections
 301 N. Second Street
 St. Charles, MO 63301

Official documents sent directly to the institution will not be delivered to the inmate, but will be transferred to the property room and held for the inmate. Any general correspondence for the inmate included with official documents will be destroyed. Official documents received at the JailATM.com facility will be forwarded to the SCCDOC office for proper distribution. Contact a caseworker for additional questions or information.

Transactional Documents
 For transactions that require the inmate to sign or otherwise enter information on an original document to carry out a transaction (i.e. Power of Attorney, transferring a vehicle title) the original document must be mailed as follows:

SCCDOC - Inmate Name/Inmate Number

C/O Caseworker
 St. Charles County Department of Corrections
 301 N. Second Street
 St. Charles, MO 63301

SCCDOC will coordinate a time for the inmate to review and sign documents. Any general inmate correspondence for the inmate included with transactional documents will be destroyed and inmates will not be permitted to keep original documentation sent through this process. Contact a caseworker for additional questions or information.

4. If I was recently released from the St. Charles County Department of Corrections, can I visit someone still confined?

Individuals who have been incarcerated at the St. Charles County Department of Corrections (SCCDOC) within the last 90 days are not allowed to visit.

5. When can I visit an inmate / detainee?

Inmates / detainees are allowed one 60-minute noncontact visit every other week. Visitation time is determined by housing unit and is scheduled by the inmate. There is a maximum of 4 visitors, 2 at a time. All visitors must arrive at least 15 minutes prior to visitation and must provide the Central Control Officers with a valid photo I.D. (except for accompanied children under age 16). Individuals 16 years of age, or younger, must be accompanied by an adult (at least 21 years of age). Children must be supervised at all times. Unattended or disruptive children will be escorted with the accompanying adult out of the building. Disrespectful, destructive, or unruly visitors can be removed from the visitation area and the building, 

Inmates / detainees are required to complete a visitation list for each visiting session specifying whom he/she wants to visit with. Only the persons listed by the inmate / detainee will be allowed to see the inmate / detainee. It is the inmate / detainee’s responsibility to complete the list and no messages will be taken by any staff member of St. Charles County Department of Corrections (SCCDOC).

***Masks may be required for entry****

The SCCDOC adult detention facility does not permit contact visits for personal visits. 

6. Will there be an opportunity to make a phone call after an inmate / detainee is arrested and booked?

After the booking procedure is completed, the individual will be permitted to make phone calls on the inmate phone system.

Collect calls are at the receiver’s expense or calls can be debited from the inmate’s account provided there are sufficient funds available.