FAQs • St Charles County, MO • CivicEngage

What is my PIN number?: Your pin number was assigned at the time you submitted your original application, and is comprised of 3-5 digits. If you can’t remember your PIN number, you can click on the email reminder link in the Applicant Login screen. An email will be sent with your PIN number if you have provided a valid email address. Please contact Human Resources at 636-949-7320 if your email address has changed.

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Human Resources

1. What is the status of my application?: You can check the status of posted job openings by calling our job hotline at 636-949-7320. To listen to the status of positions, press option “5” on the main menu. The hotline is updated weekly, and will provide information regarding currently open positions, positions that have closed but are still pending, and positions that have recently been filled.

2. Can you tell me if you received my application?: Applications are immediately sent to Human Resources once you have hit the “Submit” button. If you are experiencing difficulties, please call 636-949-7320, and a representative from Human Resources will assist you.

3. Why isn’t the application popping up when I click the “apply” button?: When you click “Apply”, the application will come up in a separate window. There are several reasons you may not see the application window. Try the following:
a) Check your pop-up blocker feature to be sure that your browser will allow pop-up windows.
b) Be sure you are using Internet Explorer as your browser.
c) The new window may be covered by an open window from another program. Check the tabs at the bottom of your screen for the application window.

4. I am trying to submit my application, and I do not see the “submit” button - how I do get my application to submit? The application states that I have errors, but I can’t find any?: The errors on the page are most likely related to formatting and the way the system wants certain information entered. Information must be entered exactly as requested by the system. Scroll through the application – the errors will be marked in red text. The most common errors will be found in the salary and phone number sections. Phone numbers should be entered in xxx-xxx-xxxx format, and salaries should include numbers only – do not use text, dollar sign ($), or commas.

5. What is my PIN number?: Your pin number was assigned at the time you submitted your original application, and is comprised of 3-5 digits. If you can’t remember your PIN number, you can click on the email reminder link in the Applicant Login screen. An email will be sent with your PIN number if you have provided a valid email address. Please contact Human Resources at 636-949-7320 if your email address has changed.