FAQs • St Charles County, MO • CivicEngage

How does the SCCMO AlertMe system respond to busy signals or no-answer situations?: For busy signals, call waiting signals, or when there is no answer, the call will be repeated several times in an attempt to reach you. If the phone is answered by a message recorder, the message will be left on the answering device.

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Communications - SCCMO AlertMe

1. What is SCCMO AlertMe?: SCCMO AlertMe is a free mass notification system provided by St. Charles County for residents and businesses that offers alerts delivered by text, email, or phone call. Visit the SCCMO AlertMe webpage to learn more.

2. If I provide more than one phone number or email account, how will I be contacted through SCCMO AlertMe?: We will contact you through all the contact preferences you enter when registering for SCCMO AlertMe.

3. What phone number will appear in my caller ID for calls from SCCMO AlertMe?: SCCMO AlertMe calls come from 636-949-7598. Please note - the system will not accept return calls or messages, but will leave voicemails.

4. Can I reply to an SCCMO AlertMe phone message, text, or email?: The system will not accept return calls or messages, but will leave voicemails. Replies to texts and emails are not monitored or returned. For questions or to share information, please refer to the alert for relevant contact information.

5. Will emergency information be posted here, and does this system replace all other emergency notification systems?: No. Emergency information will be sent to you based on personal contact information but will not be posted on this site. However, in many cases, it will be posted on the homepage of the County’s website and on the County’s social media pages. SCCMo AlertMe does not replace other emergency notification systems. Along with broadcast media, radio, weather radio, and outdoor warning sirens, it should be considered one of several methods for receiving emergency alerts, but should not be the only alert method. At this time, Emergency Management alerts do not include notifications about thunderstorm and tornado watches and warnings.

6. Can the SCCMO AlertMe system call on my cell phone and landline?: Yes. Because there may be instances where you are not at home to receive a landline call, it is recommended that subscribers with mobile phones add that number as a contact preference.

7. How do I update my contact information or notification subscriptions?: Sign in to your SCCMO AlertMe account and update your Profile, Alert Subscriptions and/or Delivery Methods.

8. If I am listening to a SCCMO AlertMe message on the phone, is there a way to repeat it?: Yes. At the end of the message, press the star (*) key on your phone to have it repeated in its entirety.

9. How does the SCCMO AlertMe system respond to busy signals or no-answer situations?: For busy signals, call waiting signals, or when there is no answer, the call will be repeated several times in an attempt to reach you. If the phone is answered by a message recorder, the message will be left on the answering device.

10. Will the SCCMO AlertMe system call numbers outside of St. Charles County and our area code?: Yes.

11. I work in St. Charles County, but don’t live there. Can I register for SCCMO AlertMe?: Yes.

12. If SCCMO AlertMe is free, will I be charged for text messages and phone calls?: While registration for SCCMO AlertMe is free, cellular message and data rates may apply depending on provider and plan.