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1. Can you provide me more information related to a particular COVID-19 case?

The St. Charles County Department of Public Health and other medical care organizations are prohibited from sharing individually-identifiable personal health information by the Health Insurance Portability and Accountability Act (HIPAA) regulations and the privacy rule. 

2. How can people stop stigma related to COVID-19?

Stigma and discrimination can occur when people associate an infectious disease with a specific population or group of people. Stigma hurts us all by creating more fear and anger towards individuals instead of the disease itself.

We can fight stigma by providing social support and communicating facts. COVID-19 is a disease that can affect anyone, regardless of age, gender, nationality or background.

3. I recently received a package shipped from an area where the illness is present. Am I at risk for COVID-19 by opening that package?

Currently there is no evidence to support transmission of COVID-19 associated with imported goods and there have not been any cases of COVID-19 in the United States associated with mailed goods. There is still a lot that is unknown about the newly emerged COVID-19 and how it spreads. In general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures.

4. Are hearings and jury service at the 11th Judicial Circuit Court affected by COVID-19?

Visit the 11th Judicial Circuit Court’s website for more information.

5. Can St. Charles County assist me with custody issues, contract disputes and other legal activities during the COVID-19 pandemic?

St. Charles County cannot provide individual legal advice. Please refer to your private legal counsel for assistance with custody issues, contract disputes or any other civil legal matter.

6. My question was not listed among these FAQs. Where can I go for additional information?

The CDC is an excellent resource for up-to-date information on COVID-19. Here are FAQs answered on their website.

For additional questions, please call the St. Charles County Public Health COVID-19 Information Hotline at 636-949-1899.